FAQ

Products

What is a moissanite?

How are moi rings made?

How do moi rings fit?

Sample kit

Is the sample kit really "100% free"?

What's included in each sample kit?

What is the deposit and shipping policy for the sample kit?

How long can I keep the sample kit for?

Order, shipping and tracking

Where does moi ship and how much is shipping?

How long before I get my moi ring?

Returns and exchanges

What is moi's warranty and return policy?

How do I start a return?

Payments and refunds

What forms of payment are accepted?

How long does it take to receive my refund?

About moi

Who is moi?