Returns and Exchanges

Not happy with your purchase?

We want you to be 100% satisfied with your purchase from moi. If you're not happy with your purchase for any reason, you can return your order for a full refund within 365 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging.

Damaged or worn down items may be returned with a restocking fee (assessed upon return). 

To start a return please reach out to the moi team here with your information and order number.

Looking for support for your purchase?

We sell rings you're guaranteed to love. Each moi product comes with a full lifetime warranty which includes resizing your moi ring twice, an annual cleaning, and guarantee against manufacturing defects for the life of the product. 

Learn more about moi's promise to you here. 

Returning a sample kit?

For more information about our Sample Kit return process please see the Sample Kit page here or reach out to the moi team here.