Returns and Exchanges

Not happy with your purchase?

We want you to be 100% satisfied with your purchase from moi. If you're not happy with your purchase for any reason, you can return your order for a full refund within 365 days of purchase for moi engagement rings and 60 days for bands and all other jewelry.

To qualify for a return: 

• Item(s) must be unworn, unaltered, and undamaged.

• Item(s) must NOT have any personalized or customized inscriptions. 

• Item(s) must be returned within 14 days of the return authorization.

To start a return please reach out to the moi team here with your information and order number.

Looking for support for your purchase?

We stand behind all of our products and believe that they should last a lifetime with proper care and love. Every item is covered for life against any manufacturing defects.

Learn more about moi's promise to you here. 

Returning a sample kit?

For more information about our Sample Kit return process please see the Sample Kit page here or reach out to the moi team here.