Why choose moi?

We promise that our products will be of the highest quality and we continuously strive to create an enjoyable and easy shopping experience (such as our 100% free sample kit)! Why choose a lesser quality gem due to costs when you could get a high quality and ecologically sustainable gem for a better price? Why go into a jewelry store to try on rings and deal with pushy or rude salespeople? Moi promises to give you the perfect gift and amazing shopping experience you deserve.

Our Promises

365 day return policy

We want you to be 100% satisfied with your purchase from moi. If you’re not happy with your purchase for any reason, you can return your order for a full refund within 365 days of purchase.

See our Returns and Exchanges policy for more detailed information.

Returns and Exchanges policy

Lifetime guarantee

We stand behind our products and we believe that a moi ring should last a lifetime. Every moi ring is covered for life against any manufacturing defects*.

Contact us immediately if you believe your item has a manufacturing defect.

Contact us

Free annual cleanings

All rings come with a free annual cleaning service. The moi warranty covers shipping**, cleaning, and inspection costs for moi rings on an annual basis.

We recommend moi rings to be cleaned on an annual basis as professional cleaning helps maintain the quality of your moi ring and inspections may help prevent future damage.***

2 free resizings

As you and your moi ring experience life, we know things can change. One of these may be the fit of your ring. Moi will cover the cost of 2 free resizings of your moi ring anytime during the lifetime warranty coverage.

These requests may be done at any time and moi will cover the shipping**, cleaning, and resizing costs. 

*Manufacturing defects do not include wear and tear, or damage due to improper care. Improper service performed by someone other than moi will void the warranty. The warranty covers original purchasers and is non-transferable.

**See our shipping policy page.

***We can also make any necessary repairs during annual cleanings if any issues are found. There may be additional costs associated with non-manufacturing defect repairs.